Faber NEUGEL For Natural Stone And Absorbent Surfaces
Cleaning delicate surfaces can be tricky. Natural stones and absorbent materials demand special care. The wrong cleaner can ruin their beauty or weaken their structure. When chemical cleaners are incompatible with the surface being worked on, it can damage the material. Acidic formulas eat away at the surface, leaving it pitted and worn. Alkaline products might strip the surface’s natural oils, making it more prone to stains. You invested heavily in getting the right installation for your premises, and you don’t want it getting prematurely damaged.
You want a product that will be safe for the surface being worked on, and still be effective in getting rid of the grime. For these kinds of installations, turn to Faber NEUGEL.
Benefits Of Faber NEUGEL
Gentle Cleaning
Every cleaner you’ve used has a pH level. Some are acidic, others are alkaline. However, extremes in either direction can harm delicate surfaces. Natural stone is particularly vulnerable. Acidic cleaners can erode it. Alkaline ones can dull its finish. You won’t have to worry about any of that with NEUGEL. It sits at a gentle pH of 8.5 ± 0.5, which is close to neutral, so you can count on it to clean without causing damage.
And clean surfaces add more value to your space, across the board:
- Kitchen Countertops: Granite, marble, and quartzite countertops add an air of luxury to any kitchen. They’re heat-resistant, durable, and instantly elevate the space. Marble islands in high-end restaurants scream sophistication. Granite worktops in home kitchens stand up to daily wear without losing their charm. Keeping them spotless with a neutral cleaner maintains their sheen and prevents etching.
- Flooring: Natural stone flooring makes a bold impact. Travertine, limestone, and slate tiles offer a combination of durability and visual appeal. Marble floors in hotel lobbies impress from the moment guests step in. Slate floors in modern office spaces provide a sleek, natural look. Keeping these surfaces clean prevents grime buildup that dulls their finish. A well-maintained floor can last for decades without losing its original beauty.
- Bathroom Walls and Vanities: Marble and onyx turn ordinary bathrooms into spa-like retreats. Luxurious hotels use backlit onyx walls to create a soft, ambient glow. Homeowners install marble vanities for a touch of refinement. Soap scum and hard water stains ruin the effect. A pH-neutral cleaner keeps the surface smooth and prevents long-term damage.
- Fireplaces: A limestone or soapstone fireplace becomes the centrepiece of any living room. Rustic designs use stacked slate for a raw, organic appeal, while polished granite mantels suit contemporary homes. A fireplace covered in soot loses its charm. Regular cleaning keeps it as stunning as the day it was installed.
- Outdoor Patios and Walkways: Travertine, sandstone, and bluestone create breathtaking patios and walkways. Commercial spaces like resorts rely on these stones to offer an inviting atmosphere. Dirt, moss, and grime age outdoor stone fast. Without proper care, the texture and colour fade. A gentle clean with Faber NEUGEL restores vibrancy and extends longevity.
- Reception Desks and Walls: Corporate offices and luxury hotels make a statement with marble or granite reception desks. Backlit onyx walls create a striking effect in high-end boutiques. Smudges and dust on these surfaces ruin the impact. A clean, polished surface reflects light beautifully and maintains a professional image.
- Pool Decks: Limestone and travertine are popular choices for pool decks because they stay cool underfoot and provide natural slip resistance. Five-star resorts and upscale residences rely on these materials to create inviting outdoor spaces. Algae and dirt make pool decks slippery and unsafe. Regular maintenance prevents discoloration and preserves the texture.
Stained, etched, or dirty stone loses its appeal and requires expensive restoration. In commercial settings, spotless stone surfaces build brand reputation and impress clients. In homes, they maintain property value and provide a sense of pride. Keeping stone installations clean with Faber NEUGEL is a long-term investment in durability and appeal.
Increased Dirt Resistance
NEUGEL removes dirt—and helps keep it away.
When you use NEUGEL, it leaves behind a subtle protective layer. This layer works like a barrier, making it harder for dirt and grime to stick. Over time, your surfaces stay cleaner for longer. Fewer stains. Less grime. More time for you to enjoy your space.
Regular use improves your surface’s resistance to dirt, cutting down the time and effort you need to spend cleaning. Take your outdoor stone pathways, for example. Dirt and mud often collect after rain. With NEUGEL, cleaning becomes less frequent and easier. Even heavily trafficked areas like hallways or kitchen floors benefit. Spills wipe off quickly, and grime struggles to settle in.
This long-term protection saves time, protects the material’s integrity, reducing wear and tear.
Enhanced Aesthetics
Every application nourishes your surfaces, enhancing their natural beauty. Whether it’s the rich veins in marble or the subtle textures of sandstone, NEUGEL helps these details become more prominent.
Its natural ingredients penetrate the material, restoring its depth and vibrancy. Over time, you’ll notice a remarkable change. Marble regains its classic polish. Terracotta becomes richer, warmer, and more inviting. Granite shows off its bold patterns as well.
The more you use NEUGEL, the better your surfaces look. It’s like giving your floors and countertops a spa treatment every time you clean. This is also beneficial for those outdoor surface that are \exposed to years of weather. Wind, rain, and dirt wearing them down. Regular NEUGEL use brings your patio and other structures back to life. The tone becomes more consistent, and the surface feels fresh and alive.
Your surfaces not only stay cleaner for longer but also age better.
Versatile Formulation
Indoor or outdoor surfaces, this formulation handles it all. Natural stone kitchen countertops, slate floors in the hallway, shower walls that collect water stains quickly, NEUGEL takes care of the situation without wearing the surface down. The gel formulation is another smart touch. It clings to the surface, making every drop count. You’re not wasting product or money.
When it comes to outdoor installations, this is like for the case of terracotta patios, concrete pathways, and sandstone garden steps. These surfaces take a beating from the elements—rain, dirt, and even moss. NEUGEL cleans them gently but effectively. You can use it on both rough and polished finishes. Whether you’re cleaning honed porcelain tiles in your living room or rough-cut travertine on your patio, it works just as well. Clean confidently knowing it won’t strip away the surface’s natural beauty.
Materials Compatible with NEUGEL include:
- Natural Stones: e.g Marble, granite, limestone, and quartzite
- Porous Materials: Including Terracotta and sandstone installations
- Agglomerates: Like resin-marble and concrete-marble agglomerates are common in kitchens and bathrooms.
Porcelain tiles: Be theystructured, polished, or honed. NEUGEL helps maintain their original finish.
Say you’ve got a limestone kitchen floor. It’s seen spills—coffee, wine, you name it. NEUGEL cuts through the grime, leaving no residue. No need to rinse. Just clean and dry. Or you want to work on your outdoor patio tht has been exposed to rain and muddy shoes all week. A diluted NEUGEL solution, a mop, and ten minutes later you can have it spotless. Even if you’ve got a mix of materials—say a resin-quartz countertop paired with a granite backsplash—NEUGEL simplifies your cleaning routine. One product. Multiple surfaces.
Faber NEUGEL Application Guide
Preparation
First, clear the surface. Dust, debris, and loose dirt need to go. Grab a broom or a vacuum cleaner and get to work. Don’t skip corners or edges. They collect more grime than you think. Got stubborn particles clinging to the surface? A soft brush can help dislodge them. Avoid anything abrasive—it’s not worth risking scratches.
Now for the dilution.For materials with medium absorption, like marble or granite, mix 20-30 grams of NEUGEL into 5 litres of water. That’s about two to three caps of product in a standard bucket.
For high-absorption surfaces, like terracotta or sandstone, go a bit stronger. Use 30-40 grams in 5 litres of water. That’s four to five caps. These surfaces drink up water, so they need a slightly more concentrated solution.
After your surface is prepped and your solution is ready, you’re set.
Cleaning Process
Start by applying the diluted solution to your chosen surface. You’ve got options here. A cloth works for smaller areas, like countertops or tables. For floors, a mop is ideal. If you’re dealing with larger or heavily textured spaces, a single-disc machine is your best friend. It saves time and covers more ground.
Don’t rush. Move steadily across the surface, ensuring every inch is covered. NEUGEL’s gel formula spreads evenly, so you won’t need to go over the same spot twice. Pay extra attention to high-traffic areas—they collect more dirt than you realise.
The beauty of NEUGEL is its simplicity. There’s no need for rinsing. If you’ve diluted it correctly, the surface dries streak-free and spotless. It’s that easy. Once you’re done, step back and admire your work.
Post-Application
You’re finished cleaning, but there are still a couple of things to consider.
- First, let the surface dry naturally. With NEUGEL, this doesn’t take long. Most areas are ready for foot traffic within minutes. No waiting around, no sticky residues. Just clean, dry, and ready-to-use spaces.
- Next, take care of your tools. Whether you used a mop, cloth, or machine, a quick rinse with water is all they need. It keeps your tools in great shape and ready for the next job.
- For storage, keep your diluted solution in a separate container if you made extra. But don’t let it sit too long. Freshly mixed solutions always work better. For your NEUGEL bottle, store it in a cool, dry place. Its 36-month shelf life means you’ve got plenty of time to use it.
NEUGEL strikes the balance of being tough on dirt but gentle on the planet. Its formula avoids harsh chemicals that damage the ecosystem. No chlorine. No overpowering toxins. You can use NEUGEL confidently, knowing it’s eco-friendly and safe for your home.
It’s also safe for you. NEUGEL’s pH-neutral formula makes it gentle to handle. That said, personal protective equipment is always a good idea. Gloves and proper ventilation are essential when working with any cleaning product.
The gel formulation means less waste. You use what you need—no more, no less. And because it doesn’t require rinsing, you’re saving water too. It’s an easy choice for anyone who values sustainability.
Maintenance and Storage Tips
- Always store NEUGEL in a cool, dry place. Temperature extremes can weaken its formula, and that’s the last thing you want. You can house it utility cupboard or a pantry—somewhere out of direct sunlight and away from moisture.
- Seal it tight. Once you’ve opened the bottle, make sure the cap is properly secured after each use. This simple step protects the integrity of the product. If stored correctly, NEUGEL has a generous shelf life of 36 months. That’s three years of reliability from just one bottle.
- Avoid letting leftover solution sit in buckets for too long. NEUGEL works best fresh. If you’ve mixed too much, discard the excess after your cleaning session. It’s better to start with a new batch each time.
How the Wrong pH on Natural Stones During Cleaning Damages Them
Gradual Degradation
Acid is brutal on natural stone. If you use a cleaner with a low pH (below 7), you’re risking your installation. Marble, limestone, and travertine are especially vulnerable because they contain calcium carbonate, which reacts aggressively with acid. Even mild acidic cleaners can leave dull spots, known as etching. The surface loses its shine, and deep damage can make the stone rough. The more frequent the exposure, the worse the damage.
Acidic substances don’t just affect the surface—they penetrate deeper into the stone’s pores, weakening its structure. Over time, this leads to increased porosity, making the stone more susceptible to stains and further degradation. Once the damage is done, it’s nearly impossible to reverse without professional restoration.
Vinegar, lemon juice, and some commercial cleaning products are the biggest culprits. Many household cleaners marketed as "natural" or "green" still contain acids that can silently degrade stone. Even occasional exposure can lead to significant wear, especially in high-traffic areas like kitchens and bathrooms.
Discolouration and Residue Build-Up
Think high-pH cleaners are the safer choice? Not always. A pH above 10 can leave streaks, white haze, or an unpleasant film, especially on polished granite and slate. Alkaline residue builds up over time, trapping dirt and making the surface look dull and grimy. The more frequently these cleaners are used, the harder it becomes to restore the stone’s natural shine.
Overuse of high-pH cleaners can also alter the stone’s natural colour, giving it a faded or blotchy appearance. The chemical imbalance in these cleaners can gradually strip away the natural patina of the stone, leaving behind an uneven, patchy surface. This issue is particularly noticeable in outdoor installations where exposure to the elements accelerates the process. A once-durable surface can become fragile and susceptible to deep-set stains that are nearly impossible to remove.
In some cases, high-pH cleaners can react with the minerals within the stone, leading to chemical alterations that change its composition. For example, excessive exposure to alkaline solutions on limestone can cause a whitening effect, which makes the stone look washed out and lifeless. Similarly, slate surfaces can develop a chalky texture due to mineral deposits left behind by the cleaner.
To make matters worse, many high-pH cleaning products contain surfactants that leave behind a sticky residue. This film not only dulls the surface but also acts as a magnet for dust, grime, and other pollutants. Over time, this creates a vicious cycle where the more you clean, the dirtier the surface appears. This buildup can be difficult to remove without specialised treatments, adding to maintenance costs.
Ultimately, while high-pH cleaners may seem like a harmless option, their long-term impact on natural stone can be severe. The safest approach is to use gentle solutions like NEUGEL that have been spefocially developed for such surfaces, to clean effectively without altering the structure or appearance of the stone.
Microcracks and Surface Weakening
Acidic cleaners dissolve the minerals in the stone, creating microscopic pits and cracks. Over time, these microcracks expand, making the stone more fragile and prone to chipping. The more often the stone is exposed to improper pH levels, the more extensive the damage becomes.
Even granite, which is one of the hardest natural stones, can suffer from surface degradation if repeatedly cleaned with the wrong pH. Though naturally resistant to scratching and staining, granite contains feldspar and quartz, both of which can react negatively to highly acidic or alkaline substances. As the stone’s natural hardness weakens, it will be more prone to cracks, especially in busy areas like kitchens and hallways.
.If acidic cleaners are used daily, damage can appear in just a few months, showing up as rough patches, faded spots, or deep grooves. If the deterioration continues unchecked, the stone can become so weak that replacement is the only option.
Sealant Breakdown Leads to Faster Damage
Sealants help protect natural stone from stains and moisture, but using the wrong cleaner can strip them away. Acidic products eat through the sealant, leaving the surface exposed to spills, dirt, and bacteria. Once that barrier is gone, moisture seeps into the stone, making it harder to clean and speeding up wear and tear. Stubborn stains can set in, often requiring costly restoration.
Alkaline cleaners can also cause damage, though the effects aren’t always immediate. Over time, high-pH solutions gradually weaken the sealant, leading to uneven protection. Some areas may absorb more moisture than others, creating dark patches and an inconsistent appearance.
When stone absorbs too much moisture, it becomes a breeding ground for mould, mildew, and bacteria—especially in humid areas like kitchens and bathrooms. This can lead to unpleasant odours and surface discolouration, ruining the stone’s look. In colder climates, trapped water poses another risk. As it freezes and expands, tiny cracks form and grow with each freeze-thaw cycle, eventually causing visible damage or even large pieces breaking off.
Improper cleaning also makes resealing less effective. If the stone has absorbed too much acidic or alkaline residue, new sealants may not bond properly, leaving the surface vulnerable and requiring more frequent maintenance.
Efflorescence: The White Stains That Won’t Budge
Ever noticed white, powdery streaks on stone surfaces? That’s efflorescence, and the wrong pH makes it worse. Highly alkaline cleaners can pull soluble salts to the surface, leaving behind stubborn white stains. Efflorescence occurs when moisture moves through the stone, dissolving salts present within the material. As the water evaporates, these salts crystallize on the surface, forming unsightly deposits.
If left unchecked, efflorescence can lead to further damage. The presence of excess moisture causes expansion and contraction within the stone, creating internal stress that can weaken its structure over time. This process is especially problematic in freeze-thaw cycles, where moisture trapped inside the stone freezes and expands, leading to cracks and deterioration.
If you scrub harder, you might just drive those salts deeper into the stone, making them even harder to remove. Aggressive scrubbing can also erode the stone’s surface, exposing more pores where salts can accumulate. Instead of removing the problem, this often worsens the issue, causing the stone to absorb even more moisture and exacerbating the efflorescence process. Efflorescence is a common issue when pH-imbalanced cleaners interact with moisture-prone stones like sandstone and limestone.
In some cases, efflorescence can appear repeatedly, even after cleaning. This persistent problem suggests that moisture infiltration is ongoing, and without addressing the underlying source of moisture, the issue will continue to resurface. Stones used in outdoor installations or damp environments are particularly vulnerable. Once efflorescence sets in, removing it often requires professional treatments or specialized poultices designed to extract deep-set salts without damaging the stone.
Stick to Cleaners for Natural Stone
If you want natural stone to last, pH matters. Too acidic? You get etching and structural damage. Too alkaline? You get haze, discolouration, and weakened surfaces. It’s always recommended that you go with a gentle agent designed specifically for stone, as is the case with NEUGEL.
Maximising Efficiency When Using Faber NEUGEL
With coverage of 900–1,100 square metres per litre, you’re getting serious value. But how do you stretch that value further?
- First, measure carefully when diluting. Don’t eyeball it. Stick to the recommended ratios: 20–30 grams in 5 litres of water for medium-absorption surfaces, and 30–40 grams for high-absorption materials. This ensures you’re using the right amount for each task. Over-dilution wastes product, while under-dilution could leave dirt behind.
- Focus on consistency. Use tools that spread the solution evenly, like a clean mop or a single-disc machine for larger surfaces. Uneven application means wasted product and patchy results. Don’t rush the process; a steady hand goes a long way.
- Regular cleaning keeps buildup at bay. Dirt and grime that’s allowed to settle in is harder to remove. Stick to a maintenance schedule that suits your space. High-traffic areas might need weekly cleaning, while less-used areas could go longer between sessions.
Tools and Equipment for NEUGEL Application
Whether you’re cleaning a compact bathroom floor or an expansive patio, your choice of equipment will determine how easy and effective the process is.
For everyday cleaning, a basic mop and bucket work. Opt for a clean, high-quality mop head to evenly distribute the NEUGEL solution. A soft cloth is perfect for smaller areas like countertops or tabletops, ensuring precision without any scratches.
Larger surfaces call for something with a bit more punch. A single-disc machine can do. It delivers even pressure, making quick work of expansive floors or textured surfaces like terracotta or sandstone. These machines also excel on highly porous materials, which benefit from thorough cleaning without excessive effort.
For commercial spaces or large homes, consider a hard floor cleaner. These machines are designed to tackle heavy-duty cleaning, covering significant areas efficiently. They’re particularly useful on structured porcelain tiles or honed finishes where uniform cleaning is critical.
Don’t forget smaller tools for detail work. A soft-bristled brush can help clean stubborn corners or ridges on rough surfaces like tuff or basalt. For areas prone to grime build-up, like tile grout, these brushes provide targeted cleaning power without damaging surrounding surfaces.
Remember to rinse your mop, cloth, or brushes immediately after use. NEUGEL’s formula is gentle, but dried residues can stiffen fibres or dull bristles over time. Use warm water to thoroughly rinse away any remaining solution, ensuring your tools are fresh and ready for next time.
Single-disc machines and hard floor cleaners need regular attention too. After every use, wipe down their pads or brushes to remove dirt. Check for any build-up of NEUGEL solution in the equipment’s mechanisms. A quick rinse with water is usually enough to keep them in prime working order.
Store your tools in a clean, dry space. Damp environments can lead to mould or odours, compromising your cleaning efforts. Hang mop heads to dry completely, and store cloths neatly folded in a well-ventilated area.
Why You Can Trust Faber Chimica
Faber Chimica’s story began in Fabriano, Italy, in 1986. From day one, this brand set itself apart with its expertise in surface treatment solutions. Over the decades, it has evolved into a trusted name in the chemical industry.
Thirty-eight years of innovation, research, and collaboration stand behind its reputation. And it shows. Whether it’s natural stone, granite, porcelain, or concrete, Faber has solutions for every surface challenge. Faber’s products are relied on by architects, restoration specialists, and facility managers worldwide.
For producers, Faber creates customised surface treatments applied at the end of manufacturing. This collaboration ensures that materials leave the production line in perfect condition, ready to be used in homes, offices, or outdoor spaces.
Architects and facility managers benefit from tailored solutions designed to protect, restore, and maintain surfaces. This hands-on approach, supported by constant communication with technical advisors, ensures the perfect product for every project.
Even at home, Faber makes life easier. Its high-quality maintenance products like NEUGEL are easy to use, require no special equipment, and deliver professional results. Whether you’re polishing a marble countertop or maintaining a terracotta floor, Faber has you covered.
From its Italian roots, Faber has grown into a global powerhouse. In 2001, the company established FABERCA PTE LTD in Singapore to serve Southeast Asia. In 2016, it expanded to the UAE with FABERME GENERAL TRADING LLC, catering to the GCC market. Most recently, in 2023, Faber launched FABER IBERIA in Spain, reaching the Iberian Peninsula.
These global branches distribute products and provide technical and sales support to partners, ensuring that every Faber solution is backed by expertise. Warehouses stocked with ready-to-go solutions mean faster service for customers worldwide.
Any company can claim it’s great at what it does. Getting proof from an independent body gives this much more credence. Faber proudly holds ISO 9001:2015 and ISO 14001:2015 certifications from CERTIQUALITY. THat way you can be sure of its high standards in quality management and environmental responsibility. Different products from its range have also earned certifications from prestigious labs and organisations,. You can see this on their respective product labels. For instance, Faber’s water-based sealers are V.O.C.-free, a certification awarded by TÜV SÜD PSB. This makes them a safer choice for both your home and the environment.
But Faber is also a member of the Green Building Council Italia and Singapore, contributing to sustainable building practices. The company uses eco-friendly raw materials whenever possible and prioritises recycled and recyclable packaging. Regular CO2 monitoring ensures that its operations remain efficient and environmentally conscious.
Faber also actively involves its employees in sustainability initiatives, creating a culture of awareness and responsibility. Employees are encouraged to actively participate in shaping the company’s future, creating a collaborative environment where everyone feels valued.
All of this trust, innovation, and commitment to quality culminates in products like NEUGEL. This surface cleaner embodies everything Faber stands for—precision, reliability, and care for both surfaces and the environment.
Faber NEUGEL for Natural Stone and Absorbent Surfaces